At Appletons, we've made our delivery charges as simple as possible. We aim to process and despatch all orders within 2 working days. Once your order has been collected from our warehouse by our transport company, it will then be delivered within 2 working days to your delivery address. Please note that orders outside of mainland UK may take 2-4 working days to deliver. You will receive a despatch notification via e-mail stating when your order will be delivered.
Please note that we don't use refrigerated transport. Please bear this in mind when ordering goods such as chocolate which may be vulnerable to damage through exposure to heat. We are not liable for damages such as this during transport.
Please note that it is vital that someone is at your delivery address to confirm receipt of your order. Our transport company will then require a signature to complete the delivery. Deliveries will be between 9am to 5pm, Monday to Friday. This excludes bank holidays. Deliveries can be made to both business and residential addresses. We despatch all orders on pallets so our transport company will only be able to deliver to places with easy access. They can deliver to flats/office blocks but someone will be required to unload from the ground floor level. If our transport company are unable to deliver to your address because no-one is present to sign for it, it will be returned to the nearest depot and further charges will occur to have the delivery re-attempted. If there are any special requirements regarding your delivery address, please ensure that you inform us of them before you place your order as a surcharge may incur.
Upon delivery, you will be required to sign a delivery note (POD).. Please note that you have 20 minutes to check in your delivery when it arrives. No credit notes or refunds can be given if the delivery is signed for as correct or unchecked. Any shortages or damages must be notified by e-mail to [email protected] within 24 hours of receipt or a claim will not be valid. Please provide photographic evidence, where applicable, and a copy of the signed delivery note to support your claim.Any further questions or queries, please don't hesitate to contact us.
Please see our standard delivery costs (2 working days after despatch) below to the corresponding zones seen on the image below:
Zone 1 - £19.99 - All orders over £500 (ex. VAT) will be delivered FREE of charge.
Zone 2 - £19.99 - All orders over £500 (ex. VAT) will be delivered FREE of charge.
Zone 3 - £19.99 - All orders over £500 (ex. VAT) will be delivered FREE of charge.
Zone 4 - £24.99 - All orders over £1000 (ex. VAT) will be delivered FREE of charge.
Zone 5 - £84.99
Zone 6 - £64.99
Zone 7 - £89.99 - Please note that delivery times on orders to Ireland are 3-5 working days.
Please see our express delivery costs (1 working day after despatch) below to the corresponding zones seen on the image below:
Zone 1 - £24.99 - All orders over £500 (ex. VAT) will be charged at £9.99.
Zone 2 - £24.99 - All orders over £500 (ex. VAT) will be charged at £9.99.
Zone 3 - £24.99 - All orders over £500 (ex. VAT) will be charged at £9.99.
Zone 4 - £29.99 - All orders over £1000 (ex. VAT) will be charged at £9.99.
Please note: Express delivery guarantees that you will receive your order the following working day after we despatch it from our warehouse. It can take 2 working days to despatch your order though (especially during busy periods) so we can't guarantee that this is a "next day" delivery service from when the order is placed.
All offshore isles will be charged at a different rate which will be clearly listed during the checkout process.
Please find a list of the offshore post codes below:
We currently deliver to the following countries: Ireland, Germany, Sweden, Austria, Belgium, Luxembourg, Netherlands, Denmark, Spain, Portugal, France, Italy, Czech Republic, Slovakia, Lithuania, Latvia, Estonia, Poland, Romania and Bulgaria. All shipping prices are available during the basket and checkout process. The prices listed are for full pallets weighing up to 1000kgs and can also be dependent on your order value. If you are interested in purchasing from a country that isn't listed above, please contact us and we can provide a delivery quote for you.