Products & Packaging
Whilst we endeavor to depict the products as accurately as possible, product shapes, colours and packaging may be subject to change without prior notice.
We will deliver your order on a pallet via our transport company. All deliveries that are made will require a signature. Upon signature of your order, this is proof that the goods were received successfully and in pristine condition. Any damages or shortages must be signed for on the delivery document and e-mailed to [email protected] within 24 hours in order to initiate a claim. Please contact us immediately should your order occur any damages along with images of the damaged products.
Please note that we don't use refrigerated transport so please bear this in mind during warmer conditions.
We cannot be held responsible for failed or delayed delivery if the address you supply us is incorrect, incomplete or unclear address information. Once your order leaves us we're unable to change address information or redirect orders without incurring charges which you will need to cover. Deliveries are made on working days only (Mon-Fri) and at any time during working hours (9am - 5pm).
Please note: Express delivery guarantees that you will receive your order the following working day after we despatch it from our warehouse. It can take 2 working days to despatch your order though (especially during busy periods) so we can't guarantee that this is a "next day" delivery service from when the order is placed.
Best Before Dates
We will always do our best to despatch stock with a minimum of 2-3 months best before date. Please be aware that items may be from different batches so identical products may have different best before dates. Please consider this during your stock rotation.
Please note and take into consideration before buying that many confectionery items from our USA/American section may only arrive with 4-6 weeks best before date. Please ensure that you are happy with this before ordering. If you would like to confirm current dates of certain products, please contact us prior to ordering these goods.
Availability/Out of Stock Items
If we run out of a certain item we will contact you with a suitable replacement, which will be of the same or greater value. If you do not want this product, you may cancel your order and we will refund you if payment has already been taken.
All prices are shown besides the relevant products on the website, prices shown are not inclusive of delivery costs. These are shown on our delivery page. Please note that as this is a wholesale website, all prices exclude VAT. VAT will be visible on the product page, during the checkout process or in your basket.
Nut, Allergies & Ingredients
The products on this website are produced in facilities where nuts are present. Therefore we cannot guarantee that the products will be nut free. All products will be supplied with ingredients from the original manufacturers packaging. Ingredients/Allergens are taken from the manufacturers technical specifications, we cannot be held responsible for this content.
Credit Cards & Debit Cards - We accept Visa, Visa Debit/Delta, Visa Electron and MasterCard payments via SagePay.
BACS/CHAPS - Customers wishing to pay via BACS/CHAPS can choose this option when checking out. Please contact us for our bank details. Orders will not be despatched until payment has cleared.
All content on this site such as images, logos and text is property of www.appletonsweets.co.uk. If any of it is reproduced, changed or altered in any way, we will not hesitate to instruct legal representation to act on our behalf.
VAT Deposits/Export Orders
On occasions we will require a deposit to cover the VAT element of the order. This is required when the customers not in the UK arrange the transportation of the goods themselves. This deposit is then refunded once proof of export has been submitted. It needs to be submitted in adequate time and account for the full movement of the goods once they have left our warehouse. This includes transportation documents, ferry tickets, import charges etc as detailed by HMRC on their website. We withhold the right to return the deposit if the evidence is deemed to be unsatisfactory upon inspection.
Changes to Terms and Conditions
We reserve the right to change the terms and conditions at any time and issue a new version on our website. The new version will take effect immediately.
Cancellations must be made prior to despatch of the goods otherwise you will need to pay the associated delivery costs for the original despatch and the return of the unwanted goods.
If you wish to cancel your order once it has been despatched from our warehouse, we will process a refund for you but this will exclude any transport costs already incurred.
Customer Services Contact
Registered Business Name: Appleton & Sons Limited
Registered Business Address: 17 Towcester Road, Bow, London, E3 3ND
Contact Telephone Number: 0207 515 7101
Company Number: 568726
VAT Registration Number - GB248 0250 79