At Appleton Sweets, we've made our delivery charges as simple as possible. We use the reliable transport companies TPN (The Pallet Network) and DPD to deliver orders to you. They're quick, they let you know when you need to be in, and they take extra good care of your sweets! We aim to process and despatch all orders within 2-3 working days (it's usually less than 24 hours though!). We are closed on all bank holidays so no orders will be despatched or delivered on these days. Once your order has been collected from our warehouse by either TPN or DPD, it will then be delivered to your delivery address stated on your order. Please note that orders outside of mainland UK may take 4+ working days to deliver and international orders may take even longer but we will clearly show delivery dates to you during the order process.
Orders over £500 or over 90kg are usually despatched on a pallet and will be delivered via TPN.
Orders under £500 or less than 90kg are usually despatched in fully secure, cardboard boxes and will be delivered via DPD.
Please note that we may need to send your order on a pallet though even if it falls below the above criteria for DPD. If your order contains a number of items that may be vulnerable to damage such as glass jars, plastic tubs, drinks, etc.
You will receive a despatch notification via e-mail stating when your order will be delivered once it leaves our warehouse. Please note: Express delivery guarantees that you will receive your order the following working day after we despatch it from our warehouse. We can't guarantee that this is a "next day" delivery service from when the order is placed although we always strive to despatch orders as quickly as possible.
Please ensure that your delivery address is entered correctly (including the postcode) as we use an automated system to create our delivery labels. This will ensure that your order is delivered to the correct location without any issues. As delivery addresses are not checked by our team, we can't be held responsible for any errors made by the couriers relating to incorrect addresses being given.
We've kept our delivery costs very simple.
|Delivery Method||Delivery Times||Order Value||Delivery Cost|
|Standard||3-5 working days||£100 - £250||£9.99|
3-5 working days
1-2 working days
Standard Delivery - 3-5 working days after despatch
For the majority of the mainland UK, orders under £250 (ex. vat), delivery will be charged at £9.99 (ex. vat).
For orders that are over £250 (ex. vat), delivery will FREE!
Express Delivery - 1-2 working days after despatch
For the majority of the mainland UK, delivery will be charged at £14.99 (ex. vat).
Unfortunately, certain postcodes with the UK aren't included by our couriers as mainland UK. The prices are calculated as a fixed rate provided to us by TPN and/or DPD. Please enter your postcode into our delivery estimate box on the basket page to receive a delivery quote.
The postcodes affected are AB36-38, AB55-56, DD, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, BT, HS, JE, GY, IM, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, TR21, TR22, TR23, TR24 and TR25.
Click & Collect - London Store - E3 3ND
We're pleased to offer a click and collect service. Place an order online for collection, we'll start picking your order right away and send you a confirmation e-mail when it's ready to collect.
We aim to have all click and collect orders ready for collection within 24 hours during regular working hours/days, although most orders are picked and ready to be collected in as little as 2-4 hours. Please note this may be slightly longer during busier periods but we'll always strive for less than 24 hours, Monday to Friday!
Our click and collect service is free of charge. Please remember to bring along your collection confirmation e-mail or photo ID.
Once your order is ready for collection, we will hold your order for 3 working days. If you don't collect your order within 3 days we will cancel and refund your order. If you would like to discuss this or have an exceptional circumstance, please do contact us for further information.
It is vital that someone is at your delivery address to sign for your order. Our couriers can deliver between 7.30am to 7.30pm, Monday to Friday. This excludes bank holidays. Deliveries can be made to both business and residential addresses. If they are unable to deliver to your address because no-one is present to sign for it, it will be returned to the nearest depot and you will be notified and asked for further instructions on how to have the delivery re-attempted. If arrangements for delivery are not completed in 2-3 working days your order will be returned back to us; this will incur a further delivery charge if you wish to have the parcel redelivered.
If there are any special requirements regarding your delivery address, please ensure that you inform us of them using the order notes box on the basket page as a surcharge may incur.
If pallet arrives with you from TPN (The Pallet Network), you have 20 minutes to check in your delivery. A packing list will be provided on top of your pallet with an item count to help you check your goods. We advise that you unwrap your pallet, open the boxes, process a number count of all the items and do a brief inspection of all of the goods at the same time to ensure there are no damages, shortages or issues that you would like to raise. The driver HAS to wait whilst you do this.
If for any reason the driver is unwilling to wait, please refuse the pallet and ask the driver to contact the depot to explain why the pallet has been refused.
Once you are happy with your pallet and you have confirmed that all items are present and correct with no damages or other issues, please sign on the drivers proof of delivery. If you have checked the pallet and found an issue, please write this on the drivers proof of delivery PRIOR to signing the document/handheld computer.
By doing this, you are enabling us to start a claim with the transport company should there be any issues with your pallet. Please be aware that any orders that aren't inspected for shortages or damages upon delivery and that are signed for as unchecked are NOT valid for a claim and NO refunds will be processed.
Orders over £500 or over 90kg are usually despatched on a pallet. TPN (The Pallet Network) will only be able to deliver to places with easy access or a loading bay. Drivers will not unload the goods and deliver into a shop/building. They can deliver to flats/office blocks but someone will be required to unload from the ground floor/kerbside level.
☀️☀️ Please note that we don't use refrigerated transport. Please bear this in mind when ordering goods such as chocolate which may be vulnerable to damage through exposure to heat. We are not liable for damages such as this during transport and these products are ordered at your own risk. ☀️☀️