Terms & Conditions | Appleton Sweets
Products & Packaging
Whilst we endeavor to depict the products as accurately as possible, product shapes, colours and packaging may be subject to change without prior notice.
IMPORTANT - PLEASE READ
Orders over £500 or over 90kg are usually despatched on a pallet and will be delivered via TPN.
Orders under £500 or less than 90kg are usually despatched in fully secure, cardboard boxes and will be delivered via DPD.
Please note that we may need to send your order on a pallet though even if it falls below the above criteria for DPD. If your order contains a number of items that may be vulnerable to damage such as glass jars, plastic tubs, drinks, etc.
When your pallet arrives with you, you have 15 minutes to check in your delivery. A packing list will be provided on top of your pallet with an item count to help you check your goods. We advise that you unwrap your pallet, open the boxes, process a number count of all the items and do a brief inspection of all of the goods at the same time to ensure there are no damages, shortages or issues that you would like to raise. The driver HAS to wait whilst you do this.
If for any reason the driver is unwilling to wait, please refuse the pallet and ask the driver to contact the depot to explain why the pallet has been refused.
If your order is being delivered on a pallet, it is vital that someone is available at the delivery address to take receipt of the goods. In the event of no-one being available during the agreed time period of Monday to Friday, 9am to 4:30pm, a re-delivery charge per pallet will be made. This will be charged at £29.99+VAT.
If you don't wish to pay the re-delivery charge, the goods will be returned back to us and we will process a refund on your order minus the delivery costs associated with the consignment. Unfortunately, this is both a £29.99+VAT delivery charge to send the goods to you and a £29.99+VAT delivery charge to have them returned to us.
Once you are happy with your pallet and you have confirmed that all items are present and correct with no damages or other issues, please sign on the drivers proof of delivery. If you have checked the pallet and found an issue, please write this on the drivers proof of delivery PRIOR to signing the document/handheld computer.
By doing this, you are enabling us to start a claim with the transport company should there be any issues with your pallet. Please be aware that any orders that aren't inspected for shortages or damages upon delivery and that are signed for as unchecked are NOT valid for a claim and NO refunds will be processed.
If you wish to submit a claim, please click here to visit our dedicated claims page.
Please note that we don't use refrigerated transport so please bear this in mind during warmer conditions.
We cannot be held responsible for failed or delayed delivery if the address you supply us is incorrect, incomplete or unclear address information. Once your order leaves us we're unable to change address information or redirect orders without incurring charges which you will need to cover. Deliveries are made on working days only (Mon-Fri) and at any time during working hours (9am - 5pm).
Please note: Express delivery guarantees that you will receive your order the following working day after we despatch it from our warehouse. It can take 2 working days to despatch your order though (especially during busy periods) so we can't guarantee that this is a "next day" delivery service from when the order is placed.
Please be aware that sometimes due to unforeseen circumstances, deliveries may be delayed by 1 working day. Sadly, situations like this are out of our control and we are unable to refund delivery costs should such an occurrence like this happen. Both ourselves and the transport company will do our best to ensure you are kept fully up-to date should any delays happen along the delivery process.
If you would like to return an item, you can do so within 30 days from the original purchase date. If the request is received after the 30 days has passed, unfortunately we won't be able to offer you a refund.
To be eligible for a return, your item/s must be unopened and/or unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase to be included within the return package. We are unable to process refunds if an order number is not supplied and confirmed.
Postage costs for returning items are at the expense of the customer unless the item has been picked in error by ourselves.
Once the item has been received and inspected by ourselves, we will aim to process all refunds within 3 working days.
Best Before Dates
We will always do our best to despatch stock with a minimum of 2-3 months best before date. Please be aware that items may be from different batches so identical products may have different best before dates. Please consider this during your stock rotation.
Please note and take into consideration before buying that many confectionery items from our USA/American section may only arrive with 4-6 weeks best before date. Please ensure that you are happy with this before ordering. If you would like to confirm current dates of certain products, please contact us prior to ordering these goods.
Availability/Out of Stock Items
If we run out of a certain item we will contact you with a suitable replacement, which will be of the same or greater value. If you do not want this product, you may cancel your order and we will refund you if payment has already been taken.
All prices are shown besides the relevant products on the website, prices shown are not inclusive of delivery costs. These are shown on our delivery page. Please note that as this is a wholesale website, all prices exclude VAT. VAT will be visible on the product page, during the checkout process or in your basket.
Nut, Allergies & Ingredients
The products on this website are produced in facilities where nuts are present. Therefore we cannot guarantee that the products will be nut free. All products will be supplied with ingredients from the original manufacturers packaging. Ingredients/Allergens are taken from the manufacturers technical specifications, we cannot be held responsible for this content.
Credit Cards & Debit Cards - We accept Visa, Visa Debit/Delta, Visa Electron and MasterCard payments via Shopify Payments.
All content on this site such as images, logos and text is property of www.appletonsweets.co.uk. If any of it is reproduced, changed or altered in any way, we will not hesitate to instruct legal representation to act on our behalf.
VAT Deposits/Export Orders
On occasions we will require a deposit to cover the VAT element of the order. This is required when the customers not in the UK arrange the transportation of the goods themselves. This deposit is then refunded once proof of export has been submitted. It needs to be submitted in adequate time and account for the full movement of the goods once they have left our warehouse. This includes transportation documents, ferry tickets, import charges etc as detailed by HMRC on their website. We withhold the right to return the deposit if the evidence is deemed to be unsatisfactory upon inspection.
Changes to Terms and Conditions
We reserve the right to change the terms and conditions at any time and issue a new version on our website. The new version will take effect immediately.
Cancellations must be made prior to despatch of the goods otherwise you will need to pay the associated delivery costs for the original despatch and the return of the unwanted goods. If the order has already been picked, processed and boxed, ready for despatch and you wish to still cancel, a £15 admin fee will apply and be deducted from your refund.
If you wish to cancel your order once it has been despatched from our warehouse, we will process a refund for you but this will exclude any transport costs already incurred.
Customer Services Contact
Registered Business Name: Appleton & Sons Limited
Registered Business Address: 17 Towcester Road, Bow, London, E3 3ND
Contact Telephone Number: 0207 515 7101
Company Number: 568726
VAT Registration Number - GB248025079